TrustNudge (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.
Information we collect
Account information (name, business name, email, phone), contact lists you upload, email engagement events, billing metadata, and lightweight analytics necessary to operate the service.
Analytics & visitor tracking
We use Google Analytics 4 and Microsoft Clarity to understand how visitors use the public site, plus a lightweight in-app session log (anonymous session ID, current and previous page paths, time spent per page, referrer, UTM parameters, device and browser type, and an approximate country/city derived from your IP address by our CDN). This lets our support team see a visitor's page journey in real time so they can help faster. We do not store your exact IP address with this session log, we do not use GPS, and we do not collect sensitive personal data through this tracking. Visitors who never start a chat are visible only as an anonymous session and cannot be contacted unless they reach out first.
Live chat
Our website includes an AI-assisted live chat. If you start a chat, we store the messages you send so our team can help you. If you request human follow-up, the contact details you provide (name, email, optional phone, business name) are saved as a lead in our CRM and used solely to respond to your inquiry. AI answers may be reviewed by our team and, when needed, escalated to human support. After a chat ends, you may optionally request a transcript by email; this transcript includes your messages, our replies, your rating and feedback, and any text our system extracted from attachments you uploaded — it does not include internal team notes.
AI processing of chat content
To answer your questions, our AI assistant may read the text of your messages and any text it can automatically extract from attachments you upload (for example, PDF/DOCX/Markdown/TXT/CSV contents, OCR of images, or transcription of voice messages). Files that fail safety checks or automated review are not processed by the AI and are flagged for our team to review manually. We do not use your chat content to train external AI models.
Chat attachments & voice messages
You may optionally upload files (images, PDFs, Word documents, plain text, Markdown, CSV) and record short voice messages (up to 2 minutes) inside the chat to help us understand your question. Uploads are limited to 10 MB per file, and executable, script, SVG, or HTML files are blocked. Files are stored in a private storage bucket — there is no public URL. Only authorized TrustNudge support staff (owner/admin) can view them, and only via short-lived signed URLs that expire automatically (typically within 10 minutes). We retain chat attachments alongside the related conversation for the lifetime of your account or until you request deletion at support@trustnudge.io. We apply reasonable safeguards but do not guarantee absolute security.
Customer & contact data
Contacts uploaded by TrustNudge customers are stored to power campaign automation (review requests, reactivation, referrals). We honor unsubscribes and suppression list updates platform-wide.
Admin access
Authorized TrustNudge staff may access account data strictly to deliver support, investigate abuse, or comply with legal obligations. All such access is audited.
Anti-fraud & abuse prevention
To protect customers and prevent abuse, we record privacy-safe signals at signup, trial activation, and payment time: IP address, browser/device characteristics, session identifiers, and email — each stored only as a one-way SHA-256 hash. We do not collect MAC addresses (browsers cannot access them) and we do not run canvas, audio, or invasive fingerprinting. We use these hashed signals to detect repeated free-trial abuse, blocked identities, repeated failed payment attempts, chargebacks, and other fraud indicators, and to compute an internal risk score. Accounts may be temporarily paused if abuse or fraud is detected; legitimate users can request review at support@trustnudge.io and we will unblock or restore access.
How we use information
To deliver the service you requested, send transactional and review-request emails on your behalf, prevent abuse, comply with legal obligations, and improve TrustNudge.
Sharing
We share data with subprocessors that help us run TrustNudge (hosting, email delivery, analytics). We do not sell personal information.
Your choices
You can request access, correction, export, or deletion of your data — including chat transcripts and analytics records — by emailing support@trustnudge.io. You can unsubscribe from any email we send on a customer's behalf using the link in that email.
Security
We use industry-standard safeguards including encryption in transit, row-level security, and least-privilege access controls.
Contact
Questions? support@trustnudge.io or WhatsApp +880 1718 404338.
Questions? Contact support@trustnudge.io or visit our homepage.