Status: legal review pending. This policy reflects current operating practice and may be updated before paid launch.
Subscription fees
Monthly subscription fees are billed in advance and are generally non-refundable once the billing period has started. If you cancel mid-period, your plan remains active until the end of the period and is not pro-rated.
One-time setup fees
Setup fees cover onboarding work (domain authentication assistance, sender setup, initial campaign configuration). Setup fees are refundable within 7 days of purchase only if no setup work has been started. Once we begin setup work, the fee is non-refundable.
Discretionary refunds
We may issue partial or full refunds at our discretion in cases of confirmed service outage attributable to TrustNudge, accidental duplicate charges, or other reasonable circumstances. Contact support@trustnudge.io to request a review.
What is not refundable
- Failure to achieve a specific number of reviews, referrals, or revenue outcomes.
- Emails not landing in the Gmail Primary tab. Inbox placement is controlled by the mailbox provider and cannot be guaranteed.
- Account suspension caused by violation of our Terms of Service or Acceptable Use rules (e.g. uploading contacts you do not have permission to email).
How to request a refund
Email support@trustnudge.io with your account email and order reference. We typically respond within 3 business days.
Questions? Contact support@trustnudge.io or visit our homepage.